MyCloud CX
Harness the Power of CX Technology
Make Every Customer Interaction Count
Whether you have a contact center, dedicated sales and support teams or just a few employees juggling calls, texts and emails, every customer interaction matters. Long hold times missed messages and frustrated customers slipping through the cracks can cost you time, money and reputation.
Meet MyCloud CX: A Better Way to Serve Your Customers
MyCloud CX is a cloud-based customer experience platform that helps you solve the customer experience problems that can slow your business down.
MyCloud CX helps you respond faster, work smarter and deliver the kind of experience that keeps customers coming back.
Address CX Challenges Easily & Affordably With MyCloud CX
RECOVER LOST OPPORTUNITIES
Automatically offer customers a callback option instead of leaving them on hold, reducing missed opportunities by up to 65%.
OPTIMIZE TEAM EFFICIENCY
Use smart call routing to get every call or message to the right person the first time, eliminating bottlenecks and shortening wait times.
UNLOCK PERFORMANCE INSIGHTS
Gain a clear view of team performance with real-time dashboards and long-term reporting, so you can spot issues before they become customer complaints.
SIMPLIFY CUSTOMER ENGAGEMENT
Stop juggling multiple apps for calls, texts, chats and emails. With omnichannel tools, your team handles every interaction in one simple, familiar dashboard.
ACCELERATE RESPONSE TIMES
Connect your CRM or business software in minutes without complex integrations. Every call and recording links to customer records for faster, more accurate service.
ELEVATE AGENT PERFORMANCE
Built-in AI speech analytics and coaching tools help you identify where agents need support and improve customer satisfaction on every call.
Get Advanced CX Features in a Plan That Fits Your Needs
With MyCloud CX, you can connect every customer channel, streamline your workflows and boost satisfaction — all through flexible plans built for your business.
- IDEAL FOR
- Small teams handling calls or customer inquires
- KEY BENEFITS
- Smart call routing, real-time dashboards, CRM and Microsoft Teams Integration
- IDEAL FOR
- Growing teams that handle calls, texts or chat messages
- KEY BENEFITS
- Unified voice, SMS, email and chat in one place; easier handoffs and faster responses
- IDEAL FOR
- Larger or regulated teams with higher call volume
- KEY BENEFITS
- AI-powered call summaries, sentiment tracking, coaching tools and performance analytics
Boost Efficiency with Workforce Optimization
Take control of staffing by adding Workforce Optimization tools that forecast demand, balance workloads and keep performance on track.
Maximize ROI with MyCloud CX
Reduce Operational Costs
Automate call routing, follow-ups and reporting to minimize manual tasks and improve agent productivity.
Boost Customer Retention
Use AI-driven insights to identify churn risks early and personalize engagement across every channel.
Accelerate Revenue Growth
Enable faster, smarter service with CRM integration and omnichannel tools that turn every interaction into a sales opportunity.
Experience the Power of MyCloud CX
Increase Revenue
Boost customer value up to 5× with engagement tools that drive more sales and stronger relationships.
Accelerate Set Up
Get your system up and running in one to two months — far faster than the six-month industry average.
SIMPLIFY MANAGEMENT
See availability, track performance and follow up with customers — all from one intuitive dashboard.
Work Your Way
Deliver the same reliable experience for remote, hybrid and in-office teams alike.
Transform How Your Business Connects with Customers
With a modern customer experience solution like MyCloud CX, you can:
- Route calls and messages to the right person automatically
- Cut down on missed calls and long hold times with queue callbacks
- Communicate with customers by phone, text, web chat, email or WhatsApp
- See real-time activity and performance to improve service levels
- Deliver a more professional, consistent experience without a big IT investment
Put MyCloud CX to Work in Your Business
MyCloud CX helps you deliver faster, friendlier service across every channel your customers use — phone, text, chat or email. Here’s how businesses like yours are using it every day:
Healthcare
Keep patient calls moving smoothly. Use smart call routing to send appointment or billing calls to the right person the first time. Queue callbacks reduce long hold times and CRM integration links call recordings directly to patient files, ideal for HIPAA compliance and fast follow-ups.
Financial Services
Improve member satisfaction and compliance. Credit unions and loan centers use MyCloud CX to track every customer interaction, automatically record consent and route calls to licensed representatives. Speech analytics and AI summaries make it easy to review calls for training or compliance without listening to hours of recordings.
Retail & E-Commerce
Capture more sales and reduce missed opportunities. Customers can text, chat or call and your team can handle all conversations in one place. Queue callbacks and text-from-IVR features help you reconnect with shoppers before they move on, while AI chatbots answer questions about orders, inventory and store hours 24/7.
Local Government
Make it easy for citizens to reach the right department. Use skills-based routing to direct calls to the correct office, add real-time dashboards to see wait times and track requests across voice and email. Automated follow-ups and reporting help you prove efficiency and responsiveness to your community.
Education
Connect with students and parents on their terms. From admissions to student services, schools use MyCloud CX to handle calls, texts and web chats in one inbox. It’s easy to route inquiries to the right staff member and keep records of every conversation for future reference.
Automotive
Never lose a lead again. Car dealerships and service providers use text-enabled scheduling to confirm or reschedule appointments without tying up phone lines. AI bots can handle routine requests, while reporting tools show how every call or text contributes to sales performance.
MyCloud CX Plans and Features
Choose the plan that fits your customer experience goals. All licenses work together, so you can mix and match across your team as your business grows.
- Skills-Based Routing
- Better Reporting and Wallboards
- Customization
- Long-Term Reporting
- Queue Callback Options:
- • Queue Callback from Abandoned
- • Queue Callback from Website
- • Queue Callback from Queue
- Microsoft Teams Integration
- CRM Integration
+ All Features in Essentials
OmniChannel: Voice, SMS, Email, WebChat, WhatsApp
SMS/Chat Transfer, Requeue
SMS from IVR
SMS from Voice Queue
Message Threading
Cradle to Grave on all Channels
MMS on Text and Web Chat
+ All Features in Essentials & Professional
OmniChannel: Voice, SMS, Email, WebChat, WhatsApp
AI Enhancements:
• Speech Analytics with Call Summaries, Topics and Sentiment Analysis
Messaging AI Bot
Screen Capture
Workforce Optimization:
• Call Scoring
• E-Coaching
• Gamification